accessibility

At cahoot, we're committed to making our website accessible and usable for everyone. We've invested in research and consultancy with specialist companies to understand how best to do this.

The resulting changes we've made mean that most users with special needs should have a much better experience, and we've tested the site with screen readers such as JAWS, Window-Eyes and IBM Home Page Reader. In addition, if you wish, you can now change the size of text using the View menu in Internet Explorer for a more comfortable reading experience.

Adobe Acrobat is required to view and print PDF documents that appear on this website. To download this program for free, visit the Adobe website

You'll also find useful tools and resources on the Adobe website if you want to read PDF documents with a screen reader.

If you'd like paperwork in large print, Braille or audio CD please call us on 0844 9000 900*. We're open 8am to 8pm Monday to Friday, and 9am to 5pm on Saturday (if calling from outside the UK please dial +44 01908 937 222). *Call charges apply

text relay

We offer the text relay service for people who find it hard to talk or difficult to hear our staff using standard phone lines. If you have a text phone you can call us on 18001 0844 9000 900.

Alternatively, if you don't have a ‘text phone’ you can visit the Next Generation Text website for details on how to use your smartphone, tablet or laptop along with the free Next Generation Text (NGT) app. You don't need a text phone to use this service, which means you can contact us while out and about.

To help us improve our service we may record or monitor phone calls.

As we strive towards making our site simple to use for all, we'd welcome any feedback on further improvements. Please call us on the above number or send us an email from your personal homepage. You may also find it useful to read our hints and tips below to help you get the best out of cahoot.

general hints and tips

adjusting the size of text in Internet Explorer

To make reading on screen more comfortable, you can change the size of the text in your browser. In Internet Explorer, choose View > Text Size and then Larger or Largest to make the text bigger. Choose View > Text Size > Medium to reset it to the default size. Changing this setting may also affect any other web sites that you view.

Our secure banking site uses frames to display a separate navigation menu, and the available space for this is a fixed size. So that the options remain in view and do not overflow the visible space when you make the text size larger, the size of the cahoot navigation menu text will not change when you do this in Internet Explorer.

If you use the Accessibility options in Internet Explorer to Ignore Font Sizes Specified on Web Pages (Tools > Internet Options > Accessibility), the navigation menu text may overflow the space available when the font size is set larger than default. If you think you may be missing items from the menu and you have used this option, try making the text size smaller using the View menu, or turn off the option.

javascript and pop up windows

JavaScripts are small programs built into web pages to add extra features, such as the ability for a web page to open pop up windows or check that you've completed a form completely. Not all browsers support JavaScript, so where we've used these small programs to add features to the site, we've done our best to make sure that the same content and functionality is available to you whether JavaScript is turned on or not. If your browser doesn't support JavaScript, you should be able to access all areas of the site except for the 'any questions?' feature which we plan to make fully accessible in the future. In some cases you may need to use your browser back button to return to the previous page. Also, you may not be able to use the loans repayment calculators.

Pop up windows are used throughout the site for help windows and for displaying printable versions of certain pages. Even if your browser supports JavaScript, you may have activated a feature which suppresses pop up windows. If you click certain links and nothing seems to happen, it may be that you need to deactivate this functionality. Some browsers such as Opera and Mozilla have built in features to do this, or you may have installed a third party toolbar or other browser component which is preventing the pop up window from opening.

screen reader hints and tips

The following information is intended to help users of screen reader software such as JAWS, Window-Eyes, HAL or IBM Home Page Reader to get the most from the site. We've suggested helpful techniques for navigating the site more easily, and provided example shortcut keys for JAWS. Most screen reader applications have similar commands that you can use; check your screen reader documentation to find out the corresponding keyboard shortcuts in your software.

navigating the site frames (secure banking site)

The cahoot secure banking site uses frames, which means that the navigation always stays in view for users with visual browsers. In a screen reader, this means you can skip quickly to the main content within the window or to the main navigation links by using your frame navigation keys. For example, JAWS users can press M or Shift-M to easily move forward and backward through the frames.

navigating using headings

All pages use HTML headings where appropriate, and the main content always starts with a level 1 main heading. This provides a useful way to skip directly to the content in most screen readers by pressing the shortcut key for headings. You may find it useful to go to the top of the page first, to make sure that the next heading read will always be the main heading for the page. For example, JAWS users can press H or Shift+H to move to the next heading, 1 or Shift+1 to move to the next level one heading, and Insert+F6 to display a list of all headings on the page.

navigating tables

We use tables for general layout within our web pages, and also for laying out rows and columns of information (data tables). We've done our best to make sure that content will always read in a logical manner, but in some data tables you may find it hard to understand the meaning of each item when the table is read in a linear fashion. If this happens you can use your table navigation keys to have the screen reader announce the relevant headers for each data cell. For example, JAWS users can press Ctrl+Alt+arrow keys to move around the table and read the headers for each cell, or press Ctrl+Alt+NumPad 5 to read the headers for the current cell.

Data tables will always have a summary that you can hear in your screen reader. Data tables are always separate from layout tables, so you can find them easily using your table navigation keys. For example, JAWS users can press T or Shift+T to move to the next table and read its summary.

reading special symbols in JAWS

On certain pages we have footnote symbols such as the dagger †, double dagger ‡ and one or more than one asterisk * on the page to indicate further information available at the bottom of the page. These may not be read in the JAWS screen reader unless the option below is set to 'all'.

To read all special characters in JAWS, choose Options > Voices > Global Adjustment and set Punctuation to 'All'.

Window-Eyes refresh issue while applying for a cahoot product or account

If you're using the Window-Eyes screen reader from GW Micro on its default settings to apply for a cahoot product, you may have trouble completing our application process. There's a point where Window-Eyes prevents the browser from moving on to the next page once your details have been verified. This is because a browser refresh command is used within the page to periodically check whether the verification is complete, and this can't be done by any other means. To avoid any problems, we recommend that you set your preferences in Window-Eyes to allow browser refresh until you've completed the application process.

To do this in Window-Eyes 4.5,

  1. Open Window-Eyes.
  2. Choose Global > Verbosity > MSAA
  3. Select Miscellaneous from the elements list
  4. Choose the radio button Do Not Suspend Refresh
  5. Click OK

When you've finished, you can follow the steps again and set the option back to its previous setting.

cahoot is a division of Santander UK plc. Registered Office: 2 Triton Square, Regent’s Place, London NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA's website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. cahoot, Santander and the flame logo are registered trademarks.